Shipping policy

Processing Time
Every order is prepared and processed within 1 to 2 business days of purchase, excluding weekends and holidays. Once your order moves into fulfillment, you'll receive a confirmation with tracking details so you can follow its journey from our facility to your door.

Order Tracking
Once your order ships, a tracking number is sent directly to the email address provided at checkout. This allows you to monitor your package's progress in real time, right up to the moment it arrives.

International Shipping
At this time, we currently ship within the SA. only. We're actively working toward expanding our reach, and any updates on international availability will be shared as they become possible.

Delays & Exceptions
While we make every effort to meet stated timeframes, certain factors, including weather conditions, courier disruptions, or customs processing, can occasionally extend delivery windows beyond our control. We appreciate your patience should such delays arise and remain available to assist with any concerns.

Incorrect Address & Delivery Issues
Please ensure your shipping address is accurate and complete at checkout, as we are unable to redirect a package once it has been dispatched. In the rare event that a package is lost, damaged, or misdelivered, reach out through our Support Center, and we'll work toward a resolution promptly.